Austin Express Cab Service

"Enjoyed my cab driver. He picked my dog and I up to head to the animal emergency room at 12:30 am. He made my assumed to be sad night pass quickly with conversation. There was a good since of human presence that was nice to have. I'm a single young woman and I felt safe and in his car. I highly recommend this service."

"Highly Professional Taxi Service On time, driver extremely polite and attentive, car sparkling clean. Special note to their customer service, Excellent customer service, thanks Said. Our driver was good, we needed the service 2 hours later after our arrival to the airport and the driver was on time."

"ATTENTION! DO NOT USE THIS COMPANY. We called for a van to pick 6 of us up. Because of the distance (over 20 miles), they asked us to prepay by credit card, which was fine, and which we did. 10 minutes into the trip the driver asks my friend sitting in the front seat if we had paid. My friend yelled back to me (I was in the back row) to ask if I had. When I indicated we had, the driver insisted repeatedly that we had not. That forced me to sign into my credit card account in order to pull up the information (a process that took 10 minutes due to poor cell phone service). Once I passed my iPhone forward to show the $95 charge, he said, oh okay, and then asked if I wanted a receipt. He then sends me a digital receipt which I received immediately. He then proceeds to tell my friend that he was "just kidding" and explains that their policy is always to require prepayment for trips of 20 miles or over. This was at best terribly unprofessional service and at worst a failed attempt (hoping that my friend would not realize that I had already paid and would pay a second time) to scam us out of $95. Based on the evidence, I infer it was most likely a failed scam attempt (which is why he did not say he was joking during the 10 minutes it took me to pull up the credit card charge). Moreover, the van was gross. I would not use this company. This taxi company should be investigated by the State Attorney General."