AAA Central Penn

"I was having the worst day and had to call AAA. Shareen was the person i spoke with and she turned my worst day into a much better day by being so very friendly and helpful. I cannot express enough gratitude when i actually come across a nice human being! Its rare these days so thank you girl!!! You are wonderful!!"

"Dead battery. Came out within 30 minutes. Jason did a great job. I realized, after he left, I needed the battery. It had a 100 month warranty but only lasted 36 months. Went to AAA for help, it took them a day to track it down. They located the battery and I was able to return it to the dealership. Thank you."

"I am not a member of AAA but Saturday my neighbor who is a member needed AAA to come to her rescue. The call was placed Im going to guess at about 3:15pm. Not sure who she ended up talking to on the first call. But she was told a tech would be out in approx 2 hours. She was sent a link and could watch the techs progress. The time was extended a few times. Now the weather was on 30 degrees and windy. She is elderly and she is handicapped. She became upset as the times were pushed back. She made another call when it came to the point they were not coming to 7pm. The dispatcher she was connected to had no empathy or concern for her in the conversation. It was a shame. Well finally Colin showed up. It was a bit before 730pm.. now I was already saying I would never subscribe/join AAA. The service was pathetic and no warm experience. But Colin showed up. Very kind, empathetic, professional and just a blessing. This is how AAA should be represented. Not like the dispatcher that I could hear the entire conversation with.. Colin tested some things and then explained she needed a battery. She agreed and he quickly replaced the battery. Explained everything to her and acted professional and was simply an asset to AAA. By 830pm we followed her home to ensure she could get home safely. Because of Colin, the battery tech on call I would highly recommend AAA. The process of getting him dispatched was terrible but he was amazing and made up for the non caring dispatcher . Colin deserves to be recognized for turning a terrible situation into a repair that he made simple and easy. Corinna Markley"