Joliet Illinois Secretary of State Facility

"I went as a walk-up customer on a Saturday morning the line was wrapped around the building by 7:30. All employers were kind and informative outside. Inside I had an amazing experience at the counter with a woman, I wish I got her name. I believe I was at window 9. She was so kind and kept me laughing through a stressful day and even reassured me when I got nervous because I had to take the written test. THANK YOU ALL FOR MAKING A LONG 4 HOURS PLEASANT."

"The electricity went down and they had no idea what to do. I asked a state employee what was going on, should we leave? She said "I am not the boss". Perfect example of what is wrong with the DMV. No one wants to take charge and fix it. Been here more than 90 minutes with appointment and just waiting and waiting lol."

"My visit went smoothly. I had scheduled an appointment for Real ID and address change. Researched documents I needed for the Real ID to minimize any delays. Everyone was friendly and polite. I was in and out in 19 minutes. I really appreciate how the appointment process made things go smoothly."